Gibbscam V14

 
  • This website is intended to become the first stop in resolving licensing issues.

Common Issues and Frequently Asked Questions (FAQs)

Before contacting Technical Support ([email protected]), please look to see if your issue is mentioned here and take any recommended steps for diagnosing or remedying it.

If you are running CimLM Network License Option (NLO)

Before you report or inquire about any kind of licensing issue, first learn these facts about your licensing: . What kind of license do you have? Is your licensing standalone?

How do I resolve a "CimLM not starting" issue?

What do I do with a license.glc file?

  • Or, instead, do you use the NLO, the Network Licensing Option?
  • If so, ensure you have installed the latest software version of NLO (see below).
  • Is your licensing Keyless? Or, instead, if it is Keyed: What kind of key?

What kind of hardware key do I have?

For any hardware key, ensure you have installed the latest drivers for this key. What kind of error do you see, where do you see it, and in what circumstances? Before doing anything else, please ensure you are using the newest version of the CimLM NLO server software.

  • Why?Versions older than v9.0.0.58 are known to have had flaws that caused lockups and timeouts. On the server machine, go to Control Panel > Apps and Features.
  • In the list, look for "3D Systems License Server .". (In future, this will be changed to "CAMBRIO License Server".). Click this row to see the specific version number of the CimLM server software, such as 9.0000.0000.058.

The latest version of the CimLM NLO server software can always be downloaded from https://online.gibbscam.com/.

When you update the CimLM NLO server software, the server license file must be re-generated so that it matches your version of the server software.

  • After updating the CimLM NLO server software, follow these steps: . Delete any existing license file located in C:\ProgramData\3D Systems\LicFiles\Network\(or C:\ProgramData\CAMBRIO\LicFiles\Network\).
  • Run the Registration Tool located in C:\Program Files\3D Systems\License Server\(or C:\Program Files\CAMBRIO\License Server\). This generates a new license file with up-to-date data.

Ensure that a new *.cml file has been deployed to C:\ProgramData\3D Systems\LicFiles\Network\(or C:\ProgramData\CAMBRIO\LicFiles\Network\).

Verify that the server service has started: Launch "CimService Monitor" on the server machine.

You can typically do this using an icon on your server's desktop, but if you do not see the launch icon, use the executable in C:\Program Files\3D Systems\License Server\(or C:\Program Files\CAMBRIO\License Server\).