Magicjack Setup

 

Tips

Table of Contents. If you’re looking to install your new magicjack device at the mjreg.com website then this is just the guide for you. Though primarily focused around the magicJack Go this magicJack registry guide should work for all new magicJack devices!

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3) You will see an auto-play dialog box with a button “Start magicJack” – go ahead and click that button to get the installation process started. Image 4: Auto-Play Dialog Box. 4) The magicJack logo will show up on your screen – it may take a several minutes to load the application from here. 5) The MJREG software application icon will install on your desktop and will open automatically. 6) The magicjack software interface should appear with a dial pad and various changing text – once the dial pad appears we will begin the registration of your device. Image 6: Lower pane of magicJack software application. Image 8: Enter Your Details. Image 10: Enter Your Activation Code. Image 11: Accept The magicJack Terms of Service To Continue. Image 13: Select Your Number. Image 15: Choose Your Plan. Image 17: Your Order Is Complete. Connect your MagicJack Plus 2014 to the computer using USB port and the Phone to other end of the MagicJack device using the Ethernet cable. For a windows device (PC, windows tablet), the MagicJack Plus software loads automatically. For MAC or iOS devices (iPhone, iPad), you will need to double click the Plus icon which will begin the installation. If you’re a new user, click the blue button marked “Click Here Now” (under the text “To complete Registration”) in the left window of the installation screen and follow along the steps to register with your personal information (Image 3). You will get options to select a number of your choice during this process. As a handy alternative, you can also download the magicJack app (called magic App) from Apple app-store or play-store and install on your mobile/tablet device. Once you select the relevant option (refer: Image 4) and finish installation, you’re ready to make calls using your device. The problem with this method is that you have to keep your laptop or computer ON as the primary device for the connection as long you are wanting to make or receive any calls. Tablets or Smartphones may also be used as internet devices. Connect your device to the power adapter using USB port. Connect the internet modem or router to the device using the Ethernet cable, plugging in each end of the cable to the Ethernet ports on the devices. Plug in the desired telephone to the device. Plug in the power adapter to a power source and your hardware is ready to receive and make calls over internet. Open up your web browser and visit the mj register site at www.mjreg.com on your laptop, computer, tablet or smartphone. You can transfer service from an old device, or upgrade an existing account to add the Plus 2014, besides creating a brand new mj registration. To upgrade an existing account you will need to login to that existing magicJack account. The activation code is sent to you via an email when going through the steps at the MJ reg site. Do remember that the area code for location may not be available for your desired MJ number. During the registration process, the computer, tablet or smartphone used for registration must be on the same network as the Plus 2014 device. One of the frequent customer complaints involves Error code 3002, which pertains to multiple device connectivity permissions for the modem. Before you invest in MagicJack, call your internet service provider (ISP) and ensure that your modem allows more than one device to access internet through it.

Community Q&A

Navigate to the official MagicJack Plus registration site on any computer or mobile device at www.magicjack.com/register.html. The device you use must be connected to the same network as your MagicJack Plus. Follow the on-screen prompts to register your MagicJack Plus. You may be asked to supply personal information such as your name, address, and contact information. Wait for MagicJack Plus to send you an activation code via email following registration. You must enter the code using your telephone before you can start using MagicJack Plus. Follow the instructions in the registration email to activate service using the activation code. When complete, you can make telephone calls through your router using MagicJack Plus. Contact your Internet service provider to verify your modem allows more than one device to access the Internet if you receive error 3002 when trying to use MagicJack Plus. Some modems and modem/routers-in-one may not be compatible for use with MagicJack Plus if multiple devices are connected to your network. Try using a new ethernet cable, a different USB port, or another computer if your computer or router fail to detect and recognize the MagicJack Plus device. In some cases, faulty hardware can cause problems with installation. Try disabling your router's firewall if you are unable to successfully install and use MagicJack Plus, especially when the device is connected directly to the router. In some cases, strict firewall settings can interfere with connectivity. Add New QuestionCan you hook up more than one phone to MagicJack Go?Community Answer Only one phone at a time, but you can get a wireless phone system that has more than one handset. Do I need an existing phone line in order to connect a magic jack?Community Answer No. All you need is a regular phone cord with the jacks at both ends. You connect one end to the phone or phone base, if it's a wireless phone, and the other end to the MagicJack. Can I have a different number than my landline for my MagicJack?Community Answer Yes, MagicJack should be able to provide you with a list of phone numbers you can choose from. How do I transport my current telephone number onto the MagicJack?Community Answer This is a function known as "porting," and can be done through your personal MagicJack account by going to Phone Numbers>Transfer. Could I connect and install MagicJack to a cordless hand phone?Community Answer Yes, you can connect a cordless handset; plug it into the phone jack on the MagicJack.

Steps

Once completed, double click the upgrade icon on your desktop. Go to the control panel in Windows and click on “Add/Remove Programs”. Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them. Unplug your magicJack, wait 15 seconds, and plug it back in. Go to My Computer and locate the magicJack drive, right click that drive then click format and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again. Your work computer or network may block certain software applications installations. Contact your company administrator for further information. What do the lights on my magicJack mean? Should they be flashing? The indicator lights are located on the top of each magicJack device. Locate the name of your device below to determine what the lights mean. magicJack HOME/GO/Express. Two blue lights (one solid, one blinking) means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer). Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. magicJack Plus/Plus 2014. A solid blue light means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer). A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection. If these lights are solid or off you may have a connection problem between the magicJack and your router. Original magicJack. A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power. Please check the connection between your magicJack and your computer. Firmware is the software found within the magicJack device itself. Occasionally, this firmware may need to be updated. Download the file below for your device and operating system. Plug your magicJack into your computer USB port. Open the downloaded file and Run. Don’t know which type of device you have? Click here for an identification guide. Windows Downloads: . Original (silver/translucent) magicJack Device(Not compatible with Windows 10). Mac Downloads: . Mac OS El Capitan/Sierra isn’t recognizing my magicJack. In order for the magicJack device to work with Mac OS El Capitan/Sierra please follow the below steps:. Download the Softphone application. Download the Softphone application here. Double-click the Softphone application you just downloaded “magicJackSetup.dmg”. Download the new firmware update. Download the new firmware updater here. Plug the magicJack device into Mac computer (do not unplug until Step 5).

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Click Programs and Features. Highlight magicJack. Click Uninstall. Click the Windows icon (lower left-hand corner). Scroll through the list of programs installed on your computer to locate magicJack. Right-click on magicJack. Click Uninstall. Click here to download CompleteUninstall.sh. After the download is complete, open a terminal window by navigating to /Applications/Utilities/Terminal. In the Terminal Window, navigate to your download directory (usually Downloads) by typing cd Downloads and pressing enter. Next, type chmod+x CompleteUninstall.sh and press enter. Now type ./CompleteUninstall.sh and press enter again.

About This Article

To locate the magicJack Device serial no, please check on the back of the device and look for S/N it starts with letter A. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -. Connect the device to the computer.

Open Control Panel and select Device Manager.

  • Expand the category DVD/CD-RomDrives and look for the heading that says YMaxCorpmagicJackPlusCD USB Device. Right click on that heading then select Properties. Select the Details tab, then use the dropdown menu to select Device Instance Path. Serial number will be at the end of that string of code.
  • From the Dialpad:. Connect the device to the computer.

Open the dialpad and select About magicJack.

  • This will display the serial number of the device.

Yes, customer subscriptions are limited to no more than 10 years from today’s date.

Are there differences in one-way (magicIN/magicOUT) and two-way subscriptions?

Yes, features and renewal options are different.

Features not included by service type:

  • magicIN - does not include making outbound calls, including call 911, caller ID and purchase of international credits used for outbound calling
  • magicOUT - does not include automated call screening, call blocking, call forwarding, voicemail, and voicemail to email

One-way subscriptions:

  • Are available as auto renewing only
  • Initial service subscription (new device activation) is 15 months, that auto renews for 12 months at the end of the initial service term and every term thereafter unless a customer calls to cancel
  • Cannot be switched from magicIN to magicOUT or magicOUT to magicIN until the subscription renewal
  • Cannot be renewed via Rapid Renew or Re-Up cards
How do I upgrade my one-way service (magicIN/magicOUT) to two-way service?

Customer can upgrade from either one-way service to two-way service at any time by calling the Sales team at 1-800-magicJack and paying a one-time Change Service Fee of $10.00 USD (+applicable taxes & fees).

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